Dynamics 365 - 311 Modernization Assessment

The 311 Modernization Assessment is designed to help municipalities get started with, or extend, their use of Microsoft Dynamics 365 Customer Service for citizen engagement and service request management.

Through a structured evaluation of current 311 operations, technologies, and citizen service processes, Upzoids provides actionable recommendations to modernize and optimize your use of Dynamics 365 Customer Service.

Whether you're looking to adopt Dynamics 365 for the first time or enhance an existing deployment, our assessment identifies key opportunities to streamline service intake, improve case management, and deliver citizen-centric services aligned with Microsoft’s best practices.

Deliverables: Current state assessment of 311 service processes and technologies

Gap analysis for Dynamics 365 Customer Service adoption and optimization

Recommendations for modernization leveraging Microsoft Dynamics 365 and Power Platform

High-level roadmap for Dynamics 365 Customer Service implementation or enhancement

Executive presentation of findings and recommendations