Tensor Professional services
TeamViewer Germany GmbH
TeamViewer Tensor Professional Services are designed for customers who want everything from a sole source: our TeamViewer solution experts.. Our staff will support customers remotely to ensure that TeamViewer solutions support customer's application infrastructure and business goals as effectively as possible. Regardless of the size or industry of your organization, we help our customers understand and adopt best practices so that they can make the most out of TeamViewer investments.
High-level deployment steps that are included in the TeamViewer Pro-serv offering (these will customized for customers depending on their needs): Step 1: Understanding and Kick-off • Assessment (Business Needs & Requirements) • Use Cases • Plan Adaptation • Project Management Step 2: Initial Setup • License Activation • Management Console (MCO) • Company Profile • Admin/Master Account Step 3: Security & Management • Auditability (Logs) • Administrative Permissions • (Managed) Device Groups • Settings Policies • Firewall, Proxy & • Anti-malware Rules Step 4: Authentication & Provisioning • Single Sign-On (SSO) • and Backup Account • DNS Validation • Automated Users/Groups • (SCIM) Provisioning • MFA (Multi-Factor Authentication) Step 5: Deployment • Custom Modules, Branding and • Assignment • Mass Deployment Scripts/Tools • Mobile Device Support • Tests and Validation • Rollout Monitoring Step 6: Integrations • UC (Microsoft Teams) • ITSM (Service Now, Salesforce, Jira, etc) • REST API • Mobile SDK • Multitenancy • Conditional Access
Step 7: Delivery TeamViewer Solutions • Best Practices Review • Operational Knowledge Transfer • Future Products Trainings • Documentation • Customer Success