AI Affordability Agent

In an era where energy affordability is top-of-mind for both customers and utility companies, deeper visibility into energy usage and optimization of plans are crucial for customers to manage costs and for utilities to service customers and avoid bad-debt write-offs from delinquent customers. By deploying rSTAR's new, customizable Azure-based AI Agent, utility companies provide their customers with a suite of highly personalized AI digital tools to help them take control of their electricity plans, bills, and usage. This AI agent enables customers to anticipate bill shocks, evaluate the impact of plan changes, analyze consumption patterns, and adopt recommended adjustments to optimize and better manage their energy costs. This AI Agent helps customers manage affordability issues and helps utilities avoid bad debt and better serve their customers.