Customer Engagement in Fashion: 1-Day Workshop by Cluster Reply
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Industry experts at Cluster Reply will lead a 1-day workshop to discuss your overall overall Customer Engagement strategy and the cutting-hedge technologies and solutions that Microsoft and Cluster Reply can offer for a comprehensive coverage.
The discussion will cover various processes and topics, form B2B and B2C Marketing, Sales, After-Sales and digital communication management, both in store and online.The focus will be on how Dynamics 365 modules, such as Dynamics 365 Marketing, Omnichannel for Customer Service, and Power Apps, can play a significant role in supporting business processes.
By the end of the day you will have a overview of investment areas and available solutions to address any gaps in your Customer Engagement strategy.
Workshop Agenda:
- Company Presentation
- In-Depth Analysis of Business Processes
- Marketing Strtegies
- In-Store Communication
- Digital Communication
- After-Sales Customer Support
- Insights and Analytics
- Technology Overview
- Customer Success Stories
- Concluding Remarks