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Vocamate: Intelligent helpdesk bot - voice & chat
بواسطة Prof IT LLC
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Intelligent voice & chatbot to process requests from users
If there is a malfunction in the IT equipment or software, employees can contact the call center number of the IT service. In the case when all the operators are busy, or call is made outside the call center working hours, the call is routed to the Voice voice bot, which:
- Identifies the employee by phone number, or offers to introduce himself if the phone number is not in the database
- Clarifies the problem using speech synthesis & recognition and semantic analyzer
- Classifies the problem according to the service catalog using ML & AI tools
- Creates a specific category incident in the Service Desk
- Provides the ticket number assigned to a created incident
This
application is available in Russian.
لمحة سريعة
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