UVdesk

UVdesk is an open-source **web-based Helpdesk and Customer Support System**. It allows businesses to manage customer queries, support tickets, and team collaboration through an intuitive web interface without manually configuring complex support software. It is designed to simplify customer support processes, making it suitable for small businesses as well as enterprise environments.

Features of UVdesk:

• Web-based interface for managing customer tickets, inquiries, and communication.
• Supports multiple ticket channels including email, web forms, and social media.
• Automated ticket assignment, prioritization, and workflow management.
• Customizable support workflows, roles, and permissions for team members.
• Knowledge base and FAQ management for self-service support.
• Internal notes and collaborative tools for team communication.
• Notifications and email alerts for ticket updates, deadlines, and customer responses.
• Detailed reporting and analytics for ticket resolution time, agent performance, and customer satisfaction.
• Active open-source project with community support and extensive documentation.

$sudo su
$cd /opt/uvdesk-docker
$docker ps
For login credentials : $ cat /opt/uvdesk-docker/crdentials.txt
Access on web : http://SERVER_PUBLIC_IP/8080

Disclaimer: UVdesk is open-source software distributed under the GNU General Public License. It is not affiliated with, endorsed by, or sponsored by any commercial company. UVdesk is provided "as is," without any warranty, express or implied. Users utilize this software at their own risk. The developers and contributors hold no responsibility for any damages, losses, or consequences resulting from the use of this software. Users are advised to carefully review and comply with licensing terms and any applicable regulations while using UVdesk.