OntargIT IDMS CRM
بواسطة OntargIT
OntargIT IDMS CRM (Importer and Dealer Management System)
Without a common system between importer managers and dealers, the core processes of car distribution slow down — guiding customers through the car purchasing journey and maintaining brand loyalty. The importer needs a single repository not only to store and update data for each customer, but also to create and analyze the necessary analytics and documents.
Built on Microsoft Dynamics 365 Sales, OntargIT IDMS CRM unifies the work of importer and dealer: all customer information lives in one database, so managers work faster and build more targeted proposals without switching between multiple systems. Power Platform capabilities extend the solution with custom apps, automated workflows and BI dashboards on top of the same data.
What OntargIT IDMS CRM covers
Sales process
- Customized sales pipeline: lead → opportunity → activity → proposal → order.
- Lead management across the entire dealer network.
- Commercial proposals and contract negotiation.
Test drives and used cars
- Test drive process linked to vehicles currently in stock.
- Used cars: purchase requests and vehicle inspection.
Aftersales and loyalty
- Customer vehicle card with scheduled maintenance dates and full service history.
- Recall campaigns with automatically generated activities — a follow-up call three days after a contact, a test drive or vehicle handover, plus service reminders.
- Surveys and customer feedback collection.
Analytics and communications
- Lead qualification through digital telephony integrated with CRM.
- BI dashboards with KPIs for importer and dealer performance.
Why importers choose IDMS
- Fast deployment at a low cost, with pre-configured roles and processes.
- Support for multi-brand distribution processes.
- Powerful data consolidation and detailed, real-time interactive reporting.
- Multichannel customer interaction across the full customer journey — before, during and after the purchase.
Our customers using OntargIT IDMS: Toyota Ukraine, Winner Imports Ukraine, Toyota Motor Kazakhstan, MAN Truck & Bus Ukraine, AUTO International.
OntargIT has 16+ years of Dynamics 365 delivery, 150+ completed projects and 140+ clients in 24 countries.