Expo XT Avaya for Power BI
بواسطة Metropolis Corp
Turn Avaya call detail records into actionable Power BI insights for calls, extensions, trunks, and
Transform Avaya Call Detail Records into Actionable Power BI Insights
Expo XT Avaya for Power BI transforms Avaya call detail records into clear, interactive Power BI dashboards for IT teams, telecom administrators, communications managers, operations leaders, and business analysts.
Replace manual CDR exports and disconnected spreadsheets with a centralized reporting experience that helps your organization understand call activity, extension usage, call direction, abandoned calls, trunk and circuit utilization, and detailed call patterns.
Expo XT brings Avaya calling data into Power BI so teams can monitor inbound, outbound, internal, answered, abandoned, conference, and voicemail activity from one interactive reporting experience. Use filters and detailed call records to move from a high-level trend to the calls, extensions, and carrier circuits behind it.
Key Capabilities
- Call Activity Overview: Monitor total calls, inbound, outbound, internal, answered, abandoned, conference, and voicemail activity for the selected reporting period.
- Extension Performance Insights: Compare call volume, call direction, internal activity, outgoing activity, and abandonment rates by extension.
- Call Volume Trends: Track inbound and outbound call activity by date to identify peak calling periods, changes in demand, and recurring communication patterns.
- Trunk and Circuit Visibility: Analyze call activity by incoming and outgoing circuit or trunk to support carrier utilization reviews and communications capacity planning.
- Hour-of-Day Analysis: Review call volume by hour to understand when incoming and outgoing call traffic is highest.
- Detailed Call Investigation: Explore individual call records with date and time, extension, dialed digits, duration, trunk codes, condition codes, and call direction.
- Interactive Power BI Reporting: Filter results by date, dialed digits, call direction, extension, trunk, circuit, and other available call-detail attributes.
Built for Avaya Communications Visibility
Expo XT Avaya for Power BI gives organizations a practical way to turn Avaya call records into meaningful operational insights. Teams can use the reports for daily call monitoring, extension activity reviews, missed-call analysis, trunk utilization tracking, troubleshooting, and leadership reporting.
Identify high-volume extensions, understand when call traffic peaks, review abandoned call patterns, investigate specific dialing activity, and give stakeholders a consistent view of communications performance across the organization.
Easy to Explore and Share
The app provides an interactive Power BI reporting experience that helps users move from summary KPIs into extension-level, trunk-level, circuit-level, and call-detail analysis. Administrators can connect their Avaya call-detail data using Expo XT configuration parameters and share the resulting reports with authorized users across the organization.
Requirements
- An active Avaya communications environment with compatible call detail record data.
- An active Expo XT subscription.
- A Microsoft Power BI license suitable for viewing and sharing reports.
Expo XT Avaya for Power BI is delivered by Metropolis Corp.