Azure Virtual Desktop Managed Support

Description of Service

The ivision Azure Virtual Desktop (AVD) Management service provides 24 / 7 enterprise-class systems management, as well as a business hours desktop publishing and packaging service. Our dedicated level 2 and level 3 support teams and Operations Center sit discretely within the customer’s existing IT service delivery capability and integrates with their internal processes and workflows, providing cloud-like operational agility, elasticity and productivity. ivision employs patch intelligence, root cause analysis and malware breakout alerting to ensure we maintain the fitness and effectiveness of critical business systems and workloads that reside in the cloud or on premise.

Customer Challenges

• Home or Branch Office rapid scale and secure deployment
• Ensuring 24 / 7 operation of critical business systems
• Validating compliance of patch and endpoint updates
• Maintaining a consistent desktop image across all desktops
• Securing mobile and BYOD endpoints properly
• Management of user identities across multiple platforms
• Consolidate and centralize applications on demand
• Migrate legacy Windows 7 investment to Azure
• Support different user personas, light user plus power users