Service Description

Intelequia's Power Platform Professional Services cover the complete suite of components, tailored to each client's business needs, industry, and level of digital maturity. The engagement model typically spans four stages — Discovery & Strategy, Solution Design, Implementation, and Adoption & Support — and can be scoped as a short discovery workshop, a fixed-scope implementation project, or a continuous Center of Excellence (CoE) engagement.

Power Apps — Custom Business Applications

• Design and development of canvas apps and model-driven apps tailored to specific business processes.
• Modernization of legacy applications and manual/paper-based processes into scalable, mobile-ready apps.
• UX/UI design focused on adoption, accessibility, and cross-device compatibility (desktop, mobile, web).
• Integration with Microsoft 365, Dynamics 365, and third-party systems through standard and custom connectors.

Power Automate — Intelligent Process Automation

• Automation of repetitive tasks and approval workflows using cloud flows, desktop flows, and business process flows.
• Robotic Process Automation (RPA) for legacy systems without accessible APIs.
• Process mining and optimization to identify automation opportunities and measure efficiency gains.
• AI-enhanced automations that combine automation with document processing and AI Builder models.

Power Pages — External-Facing Portals

• Development of secure, branded self-service portals for customers, partners, and citizens.
• Integration with Dataverse and back-office systems for real-time data exchange.
• Identity, authentication, and access control design for external users.

Dataverse — Data Platform and Governance

• Data architecture, modeling, and security design to support scalable, governed Power Platform solutions.
• Environment strategy, Application Lifecycle Management (ALM), and Center of Excellence (CoE) setup.
• Data migration and integration services from legacy systems, Excel, SharePoint, or third-party CRMs.

Microsoft Copilot Studio and AI Solutions

• Custom Agent Development: Design and development of custom AI agents in Microsoft Copilot Studio, including conversational copilots, task-oriented agents, and multi-agent architectures.
• Knowledge and Data Integration: Connection of agents to SharePoint, Dataverse, Dynamics 365, line-of-business systems, and trusted external sources via standard and premium connectors.
• Deep Reasoning and Advanced Capabilities: Configuration of advanced reasoning capabilities to handle complex, multi-step queries by breaking them into sub-tasks and chaining insights for more accurate answers.
• Microsoft 365 Copilot Extensibility: Extension of Microsoft 365 Copilot with custom agents, plugins, and declarative agents, as well as adoption support for Researcher and Analyst agents.
• Governance and Responsible AI: Definition of usage policies, data loss prevention (DLP) rules, responsible AI principles, and monitoring practices to ensure secure and compliant AI adoption.
• AI-Powered Process Automation: Design of automated workflows that combine Microsoft Copilot Studio agents with Power Automate and AI Builder for end-to-end intelligent processes (e.g., invoice processing, customer service, internal audit support, market intelligence).
• Training and Enablement: Hands-on enablement sessions covering agent usage, effective prompting techniques, and best practices to accelerate adoption across business teams.

Through this focused capability, Intelequia enables organizations to move beyond isolated automation and reporting use cases toward truly intelligent, AI-augmented business processes — unlocking measurable productivity gains while maintaining full control over data governance, security, and compliance.