Assuring Quality. Accelerating Business Confidence in Microsoft Dynamics 365

Hitachi Solutions Testing as a Service (TaaS) provides structured quality assurance for Microsoft Dynamics 365 implementations, supporting the solution lifecycle from build through UAT, go-live, and ongoing releases.

The focus is on validating end-to-end business processes, integrations, data, and controls — not just individual features or configurations.

Challenges we address

Dynamics 365 programmes often face:

• Missing or inconsistent test strategy and governance
• Limited Dynamics-specific testing capability
• Defects identified late due to weak integration or regression coverage
• Testing teams with limited business process understanding
• Insufficient testing capacity within fixed timelines
• Low confidence in UAT sign-off and go-live readiness

TaaS capabilities

End-to-end testing

• System, integration, and user acceptance testing
• Regression testing to support releases and platform updates
• Performance and accessibility testing where required
• Coverage across Dynamics 365 modules, data migration, and integrations

Test governance & defect management

• Defined test strategy, plans, and entry/exit criteria
• Centralised defect management in Azure DevOps
• Full traceability between requirements, tests, and defects
• Audit-ready reporting and documentation

Automation & regression

• Design and maintenance of automated regression suites
• Support for Evergreen and continuous release models
• Reduced reliance on manual testing
• Tooling includes Hitachi Test Builder, Leapwork, open-source frameworks, and API testing

Business-process-led testing

• UAT scenarios based on real operational processes
• End-to-end, role-based validation
• Alignment to business outcomes and control requirements

Delivery approach

TaaS is delivered through a flexible engagement model, ranging from a fully managed testing service to targeted augmentation within existing delivery teams. Delivery can be provided onshore or near-shore and is aligned to Agile, hybrid, or Waterfall methodologies. Testing capacity is scaled in line with project phases, release cadence, and risk profile.

Outcomes

The service improves go-live readiness and provides clearer confidence in decisions through earlier identification of defects and stronger regression coverage. It reduces post-go-live disruption, lowers the effort required from business users during UAT, and strengthens audit and compliance evidence. Costs remain predictable, with testing capacity that can scale as the solution evolves.

Why Hitachi Solutions

• Deep functional and technical Dynamics 365 expertise
• Proven delivery on large, complex programmes
• Strong governance and business-process focus
• Purpose-built testing accelerators and automation assets