Apple Endpoint Managed Service for Intune: Centralized Apple Device Governance
Gruppo Zenit S.r.l.
Managed service for Apple devices with Microsoft Intune
Apple Endpoint Managed Service for Intune provides centralized and continuous 24x7x365 management of macOS, iOS, and iPadOS devices using Microsoft Intune as the single point of administrative control. The service helps organizations manage Apple devices from one place, enable zero-touch provisioning for new devices, ensure security and compliance without impacting the user experience, protect corporate data in BYOD scenarios, and maintain ongoing governance over devices, applications, and updates.
Microsoft Intune and Apple Business Manager licenses are not included and remain the customer's responsibility.
macOS management
- Management of macOS devices through Intune.
- Automated zero-touch provisioning support (ADE).
- Security and compliance baseline configuration.
- FileVault enablement and management.
- macOS update management and standard application deployment.
- Device inventory management and remote actions (wipe, retire, lock).
iOS and iPadOS management
- Corporate device enrollment through Apple Business Manager.
- Supervised device configuration and locked enrollment for corporate devices.
- Security and compliance baseline management.
- Managed application deployment, including Microsoft apps (Outlook, Teams, OneDrive).
- Inventory management, reporting, and selective wipe of corporate data.
BYOD and mobile application management
- Corporate data protection on personal devices.
- App Protection Policies configuration, including PIN/biometric access, copy-paste restrictions, and data sharing controls.
- User support for BYOD scenarios.
Policy, compliance and application management
- Configuration Profiles and Compliance Policies management, integrated with conditional access.
- Compliance status monitoring and policy deviation management.
- Application distribution across macOS and iOS/iPadOS, deployment monitoring, and troubleshooting.
24x7x365 monitoring, updates and reporting
- Continuous 24x7x365 monitoring of device status and health.
- Governance of macOS and iOS/iPadOS corporate updates, with monitoring of outdated devices.
- Ongoing Apple user support (Mac, iPhone, iPad) and management of endpoint-related incidents.
- Device lifecycle management, including enrollment, replacement, and decommissioning.
- Monthly report covering managed devices, compliance percentage, encryption status, onboarding errors, and application status.
Deliverables
- Apple environment fully integrated with Intune.
- Centralized device onboarding.
- Active policies and compliance management.
- Standard application catalog.
- 24x7x365 device monitoring, monthly reporting, and active service governance.
Customer requirements
- Active Microsoft 365 tenant.
- Available Microsoft Intune licenses.
- Configured Apple Business Manager.
- Supported Apple devices.
- Available administrative access.
Licenses, tools, certifications, and software beyond what is listed are not included unless otherwise specified. This service does not include complex migrations from other MDM platforms, advanced application packaging beyond the standard catalog, hardware support, SOC or advanced incident response services, or custom development.