Microsoft EDR Managed Services: Endpoint Detection and Response

Managed service for Microsoft Defender for Business

Microsoft EDR Managed Services provides continuous 24x7x365 management of endpoint protection capabilities based on Microsoft Defender for Business, helping organizations maintain an effective security posture through ongoing monitoring, alert triage, incident classification, and ongoing tuning.

The service is designed to reduce the risk associated with malware, phishing with endpoint impact, commodity attacks, and anomalous device behavior. Microsoft Defender for Business licenses are not included and must be available in the customer's tenant.

Onboarding and readiness

• Verification of service enablement status in the tenant.
• Verification of endpoint onboarding for the agreed device population.
• Alignment of operational roles and delegated administrative access.

24x7x365 alert and incident management

• Continuous 24x7x365 triage and handling of alerts and incidents generated by the platform.
• Classification as true or false positive, with prioritization.
• Guided actions and operational recommendations, such as device isolation, evidence collection, and suggested remediation.

Security posture and hardening

• Periodic review of protection settings against an operational baseline.
• Controlled tuning of policies to reduce false positives.
• Verification of endpoint protection status, coverage, and compliance.

Vulnerability and exposure insights

• Dashboard consultation and remediation recommendations, where available within the customer's license scope.

Reporting

• Monthly report covering alert and incident trends.
• Endpoint coverage status.
• Key recommendations and suggested actions.

Deliverables

• 24x7x365 managed EDR operations with alert triage and incident handling.
• Light baseline tuning and security recommendations.
• Monthly report covering security posture and incident trends.
• Summary activity log with key actions and recommendations.

Customer requirements

• Active Microsoft 365 tenant.
• Available Microsoft Defender for Business licenses.
• Supported endpoints with active onboarding, at least for a pilot group.
• Agreed administrative or delegated access.
• Customer contacts available for approvals and containment or remediation actions.

Licenses, tools, certifications, and software beyond what is listed are not included unless otherwise specified. This service does not include full implementation from scratch, full SOC outsourcing with complex playbooks, advanced digital forensics or legal activities, or mass remediation such as patching, reimaging, or migrations.