Moxie Plantrix - OMS Support Harness & Control Tower on Azure
Genzeon
Enterprise OMS support is expensive, fragile, and slow — with large teams carrying multi-million dollar yearly opex spend, and issues that take several hours to days to resolve. Additionally, when support teams rotate, institutional knowledge walks out the door. And without a system that learns, the same incidents repeat indefinitely.
Plantrix changes that.
Plantrix is an agentic harness purpose-built for enterprise order management — deployed directly in your Azure environment, not a vendor-hosted SaaS. It assembles live context around Order, Inventory, Customer, and Shipment objects across your existing OMS, WMS, ERP, and TMS systems, combines it with operational SOP knowledge encoded in a knowledge graph, and reasons, recommends, and acts — with human-in-the-loop controls at critical steps.
Powered by Azure AI Foundry for managed LLM inference and Moxie's context engineering pipelines, guardrails, and continuous evaluations stack. No rip-and-replace. No separate GPU-serving stack. No vendor-managed infrastructure.
How Plantrix Works:
- Detect — identifies exceptions and anomalies across your OMS estate in real time
- Diagnose — assembles context from OMS, WMS, ERP, and TMS to root-cause the issue
- Recommend — surfaces resolution steps grounded in your operational SOPs and past resolutions
- Learn — captures every resolution to reduce repeat incidents and build institutional memory
Illustrative Success Metrics:
- ~70% faster exception triage vs. baseline resolution time
- ~50% faster onboarding — 8 weeks → 4 weeks to productivity
- ~60% fewer escalations and reduced dependency on senior engineers
- 90 days — lead time to go-live on a multi-DC distribution network processing sales orders
Why Moxie:
- Customer-Controlled Deployment — your Azure environment, your security boundaries, your model endpoints
- Purpose-Built for OMS — unlike generic AI assistants, Plantrix is built for OMS and fulfillment operations with live enterprise context and governed workflows
- Managed Service Layer — Moxie delivers context engineering pipelines, guardrails, and continuous evaluations as an ongoing managed service
- Built-In Cost Discipline — end-to-end latency, cost optimization tracking, and full observability across every tool call, prompt, and model interaction
Plantrix is available as an Azure Pilot Offer on Microsoft Marketplace — a technology and service engagement deployed in your own Azure environment, powered by Moxie's pre-built agentic primitives.