https://store-images.s-microsoft.com/image/apps.43774.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.13b562f1-8d4e-470b-8000-7fa2c5b666a4
Queue Management
بواسطة Five Faces
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Modernise the check-in, queuing and wait experience for pre-booked appointments and walk-ins.
Minimise physical queues and crowded waiting rooms with this queue management solution from Five Faces.
Use Cases
Use Cases
- We need to reduce queues and wait times and improve the wait experience
- We need to streamline and improve the emergency experience
- We need to free up staff from administration
Capabilities
- Check-in options including mobile, kiosk and assisted to reduce physical queues
- Consumer/patient passports can be added to their Apple or Android wallet for instant check-in
- Allow people to wait in their location of choice using callbacks
- Automated messaging to notify people of appointment delays
- Real-time visibility of staff of queue status and location of each visitor, from check in throughout the journey
- Ability for staff to configure workflows and streamline processes to suit the specific needs of each site
- Local configuration for queue control, such as the ability to limit the number of people checked-in and waiting at any one time
- Workflows can accommodate both walk-in and pre-booked appointments
Technical Details
- Part of a united technology set with a consistent user interface for patients and employees, allowing healthcare providers to take a platform approach. Can be extended easily to further use cases and capabilities, such as Visitor Management and Digital Signage (including queue calling displays).
- Easy integration, conforms to the OpenAPI Specification (OAS) and bi-directional HL7 and FHIR
- Self-service configuration to speed up change management and reduce vendor reliance
- Accessible patient interface that conforms to WCAG 2.1AA guidelines
- Allows localisation of patient-facing interfaces into languages other than English (including right-to-left languages and non-Latin character sets)
- Interfaces are accessible by administration staff, clinicians and patients from PCs, laptops, tablets, or mobile devices. The UI is device-agnostic and mobile-first and can be accessed on any web-enabled device without requiring an app download
- Security utilises encryption for data in transit and at rest, secure authentication and authorisation, regular security audits and vulnerability scans, and single sign-on.
لمحة سريعة
https://store-images.s-microsoft.com/image/apps.1063.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.152d5971-41c4-4127-831b-6d2ddb20f4a7
https://store-images.s-microsoft.com/image/apps.62757.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.b60e4e14-0db9-4f16-804a-67c44baa51d8
https://store-images.s-microsoft.com/image/apps.22545.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.908505b3-be73-4367-9a38-285879219b44
https://store-images.s-microsoft.com/image/apps.32138.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.a4872028-8e67-4339-8a7b-2808d3518c26
https://store-images.s-microsoft.com/image/apps.19691.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.e20b3c33-1302-4dca-a461-61927b44f17f
https://store-images.s-microsoft.com/image/apps.23315.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.6ec50094-9a30-492f-8984-3cb4d717874a