Customer Insights - 1 Week - Proof of Concept

The digital world is changing the ways organisations interact with their customers. Customers are buying through digital mechanisms and are interacting through multiple channels. For some organisations, this can become overwhelming. Customer Insights gives organisation a single view of their customers. For example, it provides customers service teams with information not just on the service request or incident they are dealing with, but on how that customer has interacted with them over time. It also groups customers into segments to give marketing and the executive team insight into changes to general buying behavior and gives them the opportunity to truly get to know their customers

The offer listed is estimated based on a 1 week engagement.

Day 1: Discover the citizen data you have available and how to access it Day 2: Discuss the value that can be derived Day 3: Explore your data sets in Microsoft Dynamics Customer Insights Day 4: Report on the insights and evangelise how this will make a difference Day 5: Present the insights to your stakeholders and determine next steps