Microsoft 365 Managed Service

This managed service is designed for organisations that already provide end-user support for Microsoft 365 but want a trusted partner to deliver escalation management, expert advisory, platform administration, and alignment to Microsoft’s recommended best practices. Where applicable, the service is delivered through Azure Lighthouse for secure, delegated administration

Key features of the Microsoft 365 Managed Service:

• Service Design and Onboarding: Includes Cloud Direct’s standard onboarding process with Microsoft 365 platform-specific configuration.
• Service Catalogue: Defined request types and workflows, such as Microsoft 365 licence procurement and backup restoration requests.
• Tenant Health Monitoring: 4/7 monitoring of Microsoft 365 service health to detect and respond to outages or degradation.
• Escalation Management 24/7 escalation of platform issues to Microsoft.
• Baseline Configuration Implementation of Microsoft 365 collaboration, identity, and security configurations in line with Microsoft best practices.
• Continuous Improvement Ongoing optimisation of Microsoft 365 settings, policies, and security posture.
• Endpoint
• Security Baseline Monitoring

Delivery model:

* This is an ongoing managed service. Cloud Direct provides human-led administrative actions, advisory, and hands-on platform operations. Where customers opt in, Cloud Direct will manage tenants using Azure Lighthouse delegated access for secure, auditable management.