Azure Expert Support

Azure Expert Support provides technical advice and guidance from cloud specialists so that IT administrators can focus on driving operational performance. This service provides a layer of consultative support to help customers manage their Azure environments and minimise downtime.

Troubleshooting: Hands-off advice and guidance on issue resolution from cloud engineers. Azure specialists are available around the clock to assist in diagnosing issues and helping you to resolve technical challenges faster and minimise downtime.

Expert Guidance: Whether you need assistance with configurations, security settings, or resource allocation, our Azure specialists will advise how to enhance the overall efficiency and performance of your Azure infrastructure.

Health Checks: Receive a formal report and expert-led commentary of best practice insights and actionable recommendations on cost optimisation, performance enhancements, and security vulnerabilities.

Escalation to Microsoft: In complex scenarios requiring platform-related fixes, we have channels for escalating issues directly to Microsoft. Rest assured that we can leverage our technical partnership and escalate cases to Microsoft's support teams on your behalf.

ProvideTM: Gain exclusive access to the ProvideTM portal, a dedicated platform that offers valuable resources and insights for IT administrators to inform best-practice management of an Azure environment based on data and tailored recommendations. The portal hosts logging and management of support tickets, ensuring efficient communication and collaboration between our team and yours.

Upgrade Options* to our Azure Managed Service