Connected Field Service

Capgemini’s Connected Field Service is a collection of accelerators, methodologies, templates, and IP that leverages Microsoft Field Service and Supply Chain to help companies connect and streamline all aspects of the service lifecycle. Together with Microsoft Field Service, our Connected Field Service offer helps companies achieve complete visibility of their entire service function, allowing them to optimize service for the customer, the asset, and the environment. With this solution, companies can connect disparate teams and systems needed to manage and fulfill service requests the first time – allowing them to simultaneously improve efficiencies, reduce costs, better serve customers, and achieve sustainability goals. Connected Field Service from Capgemini brings together transformative technologies (including Artificial Intelligence) and revolutionary capabilities that enable companies to optimize their investment in the Microsoft Field Service platform, unlock new and advanced use cases and accelerate time-to-value.