Callroute is a cloud voice platform for Microsoft Teams Phone Direct Routing and Bring Your Own Carrier (BYOC). It connects Microsoft Teams with your existing SIP carriers, phone numbers and voice infrastructure, including PBXs, contact centres, SIP endpoints and analogue devices.

Use Callroute to enable PSTN connectivity for Microsoft Teams Phone while retaining your existing SIP carriers and phone numbers. Connect multiple carriers globally and share SIP and PSTN connectivity across Microsoft Teams and your existing phone systems.

Alternatively, use Callroute’s global wholesale carrier network for a one-stop-shop solution for phone numbers and SIP connectivity.

Features

• Deploy Microsoft Teams Phone in minutes using Callroute’s automated Direct Routing connector.

• Bring Your Own Carrier (BYOC) and connect SIP carriers and SIP trunks in any country to Microsoft Teams Phone.

• Manage phone numbers and call routing by number range or individual number across Microsoft Teams and connected voice platforms.

• Connect existing phone systems including PBXs, VoIP platforms, SIP phones and analogue gateways alongside Microsoft Teams for cloud-managed, on-net calling.

• Simplify Microsoft Teams migrations by moving users between Teams Phone and existing phone systems using no-code routing changes.

• Connect contact centres for external calling and internal call transfers across Microsoft Teams and other connected voice platforms, including native and Teams-integrated contact centres.

• Access PSTN call reporting and analytics, including call recording, automated transcription and sentiment analysis.

• Extend Microsoft Teams calling with Shared Calling, Mobile Extend and Microsoft-certified compliance recording.