Request Tracker

Request Tracker (RT) 6.0.3 is an open-source ticketing and issue-tracking platform designed to help organizations manage support requests, service workflows, users, queues, and operational tasks through a centralized web-based interface.

The solution supports common help desk and service management workflows including ticket creation, assignment, prioritization, queue management, user access control, email-based ticket handling, search, reporting, and workflow automation. It is suitable for IT support teams, service desks, internal operations, customer support, and issue-tracking environments.

Features of Request Tracker (RT) 6.0.3:

• Web-based ticketing and issue-tracking interface.
• Supports ticket creation, assignment, prioritization, and status management.
• Queue-based workflow management for different teams and departments.
• User, group, role, and permission management.
• Email integration for creating and updating tickets.
• Advanced search, reporting, dashboards, and saved searches.
• Supports customizable workflows, templates, and ticket fields.
• PostgreSQL database support with Apache and FastCGI deployment.

Usage instructions for Request Tracker:
$ sudo su
$ cd /opt/rt6
$ systemctl restart apache2
$ systemctl status apache2

To reset the RT administrator password:
$ /opt/rt6/sbin/rt-passwd root

Access Request Tracker:
Open your browser and navigate to:

http://your-server-ip/

Default administrator :
root

Use the password configured or reset using:
 /opt/rt6/sbin/rt-passwd root

Application Version:
Request Tracker (RT) 6.0.3

Web Port:
80

Disclaimer: Request Tracker (RT) is provided “as is” under applicable open-source licenses. Users are responsible for proper configuration, password management, access control, database security, backup, HTTPS configuration, and validation of production deployments. This solution is suitable for help desk, service management, support ticketing, issue tracking, and organizational workflow management environments.