Dynamics 365 Speech Analytics & Call Quality Control Add-on
Awara IT Kazakhstan LLP
AI powered call transcription and quality scoring for Dynamics 365 with custom scorecards and compliance control.
AI powered call transcription and quality scoring for Dynamics 365 with custom scorecards and compliance control.
WHY CHOOSE US?
• Turn every customer call into structured insight with AI transcription, quality scoring, and compliance checks inside Microsoft Dynamics 365. • Evaluate 100 percent of calls instead of a small manual sample, giving supervisors full visibility into agent performance. • Build your own QA framework with weighted scorecards, blocking rules, and agent guidance. • Stay inside the Microsoft ecosystem with native Dynamics 365, Azure AI Speech, Power BI, and Channel Integration Framework connectivity.
KEY FEATURES
• AI Call Transcription: automatically transcribe recorded phone calls using Azure AI Speech. • Custom Scorecards: create versioned checklists with scored, pass or fail, and blocking criteria. • Results Dashboard: review evaluated calls, filter by checklist or date, and flag non compliant conversations. • Conversation Detail View: see AI summary, score breakdown, and supervisor override options on each call record. • Power BI Reporting: track agent performance, quality trends, and compliance outcomes.
BENEFITS
• Higher QA coverage and more consistent call evaluations. • Faster onboarding for new agents through objective feedback. • Better compliance control with automatic detection of critical issues. • Less manual review work for supervisors and QA teams.
GET STARTED TODAY!
- Request a personalized demo with your own call recordings.
- Configure your first scorecard and test the transcription workflow.
- Roll out automated call evaluation across your Dynamics 365 environment.