Sikom ContactCenter

Sikom ContactCenter App enables you to enter your Sikom Contact Center directly inside Microsoft Teams and start immediately using Single Sign On.

Funktionalities:

- Transfer of Microsoft Teams credentials to the Sikom Contact Center (single sign on)

- open the Contact Center functions „Agent frontend“ inside Microsoft Teams

Standard app functions:

- Control your own Sikom Contact Center status

- Using Microsoft Phone system for calls

- Manage the assigned input channels and skill groups

- Team overview

- History for calls and mail objects (e.g. Sikom contact center voicemail)

- If required: further contact center functions depending on the connected Sikom Contact Center solution

Note:

In order to use this app, you must have an active account of “Sikom contact center”, Please signup/contact your organisation or us here for more details.

About Sikom Contact Center:

Sikom Software transfers the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy.

Sikom ContactCenter is the link between your employees and your customers. For more than 20 years, we have been developing individual omnichannel contact center solutions for companies of all sizes.

Sophisticated tools for administration, for supervisors and for employees help to control all elements and make them visible. With our software, your employees always have everything important in view and only have to concentrate on the essentials:

Contact address:

Sikom Software GmbH

Tullastraße 4

69126 Heidelberg

GERMANY

Phone: +49 62 21 / 137 88-0

E-mail: info@sikom.de