Prodware Managed Services
بواسطة Prodware Georgia LLC
Professional Azure management delivered by certified engineers through secure delegation. We handle 24/7 operations, governance, security, compliance, and cost optimization across your entire Azure environment - so you can focus on business outcome
Professional Azure Infrastructure Management Service
TechCare Managed Service provides ongoing professional management of your Microsoft Azure cloud environment through secure Azure Lighthouse delegation. Our certified Azure engineers deliver human-led services to administer, optimize, and secure your Azure infrastructure 24/7.
Azure Services We Manage
Compute Services: We manage Azure Virtual Machines (Windows/Linux), Azure App Services, Azure Kubernetes Service (AKS), Container Instances, and Virtual Machine Scale Sets—handling patching, scaling, performance tuning, and availability management.
Networking Services: We administer Azure Virtual Networks, Network Security Groups, Azure Firewall, Application Gateway, Load Balancers, VPN Gateway, and ExpressRoute connections—managing traffic routing, security rules, and connectivity.
Data & Storage Services: We operate Azure SQL Database, Azure Database for MySQL/PostgreSQL, Cosmos DB, and Azure Storage Accounts—performing backup configuration, performance optimization, and data protection.
Identity & Security Services: We govern Microsoft Entra ID (Azure AD), Role-Based Access Control (RBAC), Azure Key Vault, and Microsoft Defender for Cloud—managing user access, security policies, and threat detection.
Monitoring & Operations: We configure and manage Azure Monitor, Log Analytics, Application Insights, Azure Backup, and Azure Site Recovery—ensuring observability and business continuity.
How We Manage Your Azure Environment
Daily Operations Management
Our engineers perform continuous monitoring of Azure resources using Azure Monitor and Log Analytics. We respond to alerts, resolve incidents, apply security patches through Azure Update Management, and optimize resource configurations based on Azure Advisor recommendations. All administrative tasks are performed within your Azure tenant via Azure Lighthouse delegation.
Security & Compliance Management
We enforce governance policies using Azure Policy, manage security configurations in Microsoft Defender for Cloud, conduct regular compliance assessments against industry standards, and remediate security findings. Identity administration includes managing Entra ID users, groups, conditional access policies, and privileged access through Azure PIM.
Cost Management & Optimization
We monitor Azure consumption using Azure Cost Management, identify optimization opportunities, recommend Reserved Instances and Azure Hybrid Benefit usage, right-size virtual machines and databases, and implement cost controls through budgets and alerts.
Change & Release Management
We coordinate Azure infrastructure changes using controlled processes—deploying updates through Azure DevOps or GitHub Actions, managing Azure Resource Manager (ARM) templates and Bicep deployments, and ensuring changes follow ITIL change management workflows with proper testing and rollback plans.
Professional Services Included
- 24/7 Azure Infrastructure Monitoring: Continuous oversight of all Azure services with proactive alerting
- Incident Response & Resolution: Technical support for Azure service issues with SLA-backed response times
- Azure Policy Enforcement: Governance rule implementation and compliance monitoring
- Security Operations: Threat detection, vulnerability management, and security incident response using Azure security tools
- Performance Optimization: Regular tuning of Azure resources for efficiency and cost-effectiveness
- Backup & Disaster Recovery: Configuration and testing of Azure Backup and Site Recovery solutions
- Capacity Planning: Forecasting Azure resource needs based on usage trends
- Monthly Service Reviews: Reports on Azure environment health, security posture, and optimization recommendations
Azure Lighthouse Delegation Model
This managed service operates through Azure Lighthouse, Microsoft's native multi-tenant management platform. Upon subscription, we receive delegated access to your Azure subscription or resource groups with specific RBAC permissions. This allows our engineers to manage your Azure resources directly within your tenant without requiring credentials. All activities are logged in Azure Activity Log for complete transparency and auditability.
Service Delivery Process
- Azure Lighthouse Onboarding: You accept our managed service offer, establishing delegated access permissions in your Azure tenant
- Environment Assessment: Our Azure architects review your existing Azure infrastructure, security confi