Issues & Grievance Management (IGM) App - PAAS

Adya's Issues and Grievances Management (IGM) App is essential for ONDC network participants, ensuring protocol adherence and enhancing transparency and customer satisfaction. Functioning as a standalone app or integrate seamlessly into any seller or buyer apps, it streamlines issue capturing, tracking, and resolution with standardised escalation procedures and promotes interoperability across various buyer and seller apps.

Key Features:

• Stand-Alone or Integrated: Ideal for businesses with existing Buyer or Seller apps.
• User Roles and Access Management: Efficient management of user roles and access levels.
• Performance Reporting: Comprehensive performance reports for issue resolution.
• Ticketing Module: Advanced ticketing system for managing issues.
• Ticket Routing: Automated ticket routing for efficient resolution.
• Communication and Notifications: Seamless communication and notifications for all stakeholders.