Concierge Agent by TTEC Digital

Want to improve your Customer's Experience, drive revenue growth and build brand loyalty?

The Concierge Agent delivers a personal agent for your customers to work with via digital channels to answer their questions, discover products and get 24/7 support.

The Concierge Agent delivers proactive engagement for a customer based on your desired triggers. A recent purchase, a service request or an interaction in person. You decide how you would like to trigger the Agent to reach out to the customer, and provide a personalized interaction to offer help and guidance. The Agent leverages your knowledge to answer questions, provide cross-sell, up-sell offers and generally drive engagement and deliver enhanced customer experience. Microsoft Copilot Studio is the central solution for this Agent.

Designed for organizations with high value customer interactions, the Concierge Agent is ideal for industries such as retail, financial services, travel and hospitality, healthcare, and B2B services where timely, personalized engagement directly impacts revenue and retention. By augmenting human teams with an intelligent, always on digital agent, businesses can reduce service costs, increase conversion through contextual cross sell and up sell, and scale consistent brand experiences across channels. With Microsoft Copilot Studio enabling rapid configuration and governance, organizations gain a flexible, enterprise ready solution that aligns customer experience innovation with measurable business outcomes.