https://store-images.s-microsoft.com/image/apps.6591.6bc2bc27-c2ea-48f5-a585-3921112eeddc.32337884-7003-4d21-aa2e-872bc7b58d0e.0e9b431f-653e-4819-85e4-84f796709811
Automated Help Desk Chat Agent
بواسطة Advancya Technologies
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Build your own Automated Chat Support Agent with our Chatbot Automation Wizard
We offer Business-First solutions, using Microsoft robust BotFramework, to help automate, streamline and enhance your Customer & Employee Help Desk.
Our Help Desk solution will:
- Reduce your Call Center costs.
- Increase user satisfaction with faster ticket resolution times.
- Allow efficient use of human resources to do complex “human-only” tasks, and let our Chatbot take care of support.
- A Large cost on help desk call centers, is users who are experiencing technical difficulties, such as Internet not working properly, or their computer is malfuntioning.
- Call center operators follow precise scripts to troubleshoot client’s issue, and here we take advantage of this and feed this script to a Chatbot to interact with the user.
- Whether it is just suggesting fixes for Internet Settings configuration, or step-by-step Troubleshooting for computer or email issues.
- Most of the times, issues are solved with a simple troubleshooting, and this way your call center is freed up to take care of more complex issues, and will have much higher issue resolution turnover.
لمحة سريعة
https://store-images.s-microsoft.com/image/apps.50564.6bc2bc27-c2ea-48f5-a585-3921112eeddc.32337884-7003-4d21-aa2e-872bc7b58d0e.9dda63ee-8838-4a08-bf80-0f788367de24