Unified Communications Managed Service

SoftwareOne Unified Communications is a portfolio of services aimed at customers of Microsoft Teams who want 24/7 access to UC experts, ensuring their people and customers stay connected.

Our portfolio includes:

• 24x7 global support for all features of Microsoft Teams, backed up by our Microsoft Premier Agreement

• Teams Telephony services, giving customers a range of options for using Microsoft Teams as a their primary telephony platform, whether they want user their existing carrier relationships or leverage SoftwareOne’s telephony services.

• Call Quality Insights, giving customers assurance that their people and customers are getting the best possible call quality, no matter where they are located.

• Meeting Room Support for customers wanting to turn their meeting spaces into conference rooms with the familiar Teams experience.

• Dedicated Service Managers, giving the customer a single point of contact for escalations and access to key insights about their Microsoft Teams platform.

• Contact Center, for customers who want to use Microsoft Teams as their primary channel for communicating with customers.