Data#3 Managed Services for Azure

Data#3 is a leading Microsoft Azure Managed Services Provider, offering end-to-end solutions to help organizations secure, optimize, and scale their cloud environments.

Why Data#3?

• In trusting your Azure cloud estate operational management to Data#3, you are selecting one of the largest and experienced Azure partners in Australia, who are audited on-shore for their Azure expertise and certification.
• Data#3 is a member of the Microsoft Intelligent Security Association (MISA) and achieves an average of 4.7/5.0 for Managed Services customer satisfaction.
• Data#3 is trusted by Federal, State & Local Government, and Large and Small Corporates across all sectors in Australia and the Pacific Islands. In choosing Data#3, you gain a trusted Managed Service provider who not only supports your Azure platform but actively drives its success.
• Data#3’s Azure Managed Services are delivered through a dedicated Azure Cloud Engineering operating model, providing continuous operational management rather than discrete, time‑bound activities. Under this model, Data#3 assumes responsibility for the day‑to‑day operation, optimisation, and governance of the Customer’s Azure environment, including monitoring, incident management, remediation, and ongoing improvement.
• Services are delivered within the defined Azure Managed Services scope, aligned to the Customer’s Azure subscription boundary and governed change processes, and are subject to the Managed Services Agreement. This operating model is designed to provide comprehensive, scalable cloud engineering capability without reliance on individual resources, while ensuring control, transparency, and alignment to agreed service governance.

The Azure Managed Service helps to obtain:

• Higher service availability and faster recovery from issues through 24×7 monitoring, alert response/investigation, and structured escalation/major incident management. This will reduce unplanned downtime and business disruption
• Clear operational visibility and governance with standard dashboards plus consolidated reporting via the MyD3 portal and quarterly health checks. This will provide visibility and support continual service improvement
• Improved performance and user experience by continuously monitoring the Azure service layer and proactively implementing monthly performance optimisation recommendations using Azure Advisor and Data#3 tooling
• Greater resilience and business continuity readiness via 24×7 incident response and tailored BCDR recommendations aligned to the customer’s Azure configuration. This reduces risk from outages and critical failures
• Optimised, more predictable cloud spend through spend monitoring/alerts, budget & forecast controls, chargeback tagging (on request), quarterly cost recommendations, and ongoing cost optimisation remediation (e.g., right-sizing, auto-scaling tuning, savings plans, removing unused resources)
• Stronger security posture and policy compliance by managing Microsoft Entra ID identities and Role-Based Access Control (RBAC), enforcing secure-by-default operations with Azure Policy (including “deny” controls via change), proactively improving Secure Score, and enabling ongoing Cloud Adoption Framework (CAF) policy initiative compliance uplift

Service Scope

• Monitoring & Reliability: 24×7 Azure monitoring, alerting, and incident remediation. This includes Azure Service Health, telemetry thresholds, Azure DevOps pipelines, and major incident management. Quarterly health reporting included.
• Performance Optimisation: Ongoing monitoring and monthly proactive performance improvements using Azure Advisor and Data#3 tooling.
• Cost Management (FinOps): Spend monitoring, budgets and forecasting, quarterly cost reports, and remediation including right‑sizing, auto‑scaling, savings plans, and tagging for chargeback.
• Security & Identity: Proactive Secure Score uplift, Azure Policy enforcement, RBAC and Microsoft Entra ID management, and secure‑by‑default operations through governed change.
• DevOps & Deployment: Managed CI/CD pipelines, IaC templates (Bicep/Terraform), drift detection, Landing Zone releases, and adherence to established DevOps and security standards.
• Resource & Platform Management: End‑to‑end Azure platform management including subscriptions, networking, resource changes, naming and tagging standards, and ITSM‑aligned incident, request, and change processes.
• CAF & Policy Compliance: Monthly change included to improve compliance with Data#3 Cloud Adoption Framework Azure Policy Initiatives across security, identity, governance, tagging, diagnostics, and cost control (subject to entitlement limits and approval)
• Reporting: Comprehensive reporting will be provided to the customer using the MyD3 portal.